FAQ's
Got Questions? We've Got Answers, Bestie!
Shopping small should be easy, fun, and stress-free! Here are answers to some of our most frequently asked questions.
π¦ Orders & Shipping
How long does it take for my order to ship?
Our typical processing time is 3β5 business days, excluding weekends and holidays. This is the time needed to prepare your order before shipping. Delivery time is additional.
Do you offer free shipping?
Yes! We offer FREE U.S. shipping on orders of $60 or more! Orders under $60 will have shipping costs calculated at checkout.
Will I receive tracking information?
Absolutely! Once your order ships, you'll receive a shipping confirmation with tracking information when available.
Do you offer local pickup?
Yes! Local pickup is available at Charme by NeΓ© for eligible orders. Please wait until you receive confirmation that your order is ready before heading to the pickup location.
π Sizing & Apparel
How do I know which size to order?
We recommend reviewing the product description and any available size charts before purchasing. If you prefer a relaxed or oversized fit, consider sizing up.
Will the colors look exactly like the pictures?
We do our best to photograph and display our products accurately! However, colors may vary slightly due to screen settings, lighting, and printing differences.
How should I care for my graphic tees?
To keep your new favorites looking fabulous:
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Turn garments inside out before washing.
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Machine wash cold on a gentle cycle.
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Use mild detergent.
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Air dry when possible or tumble dry on low.
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Avoid ironing directly over printed designs.
Always follow the garment's care label when applicable.
π Returns & Exchanges
What is your return policy?
We accept returns on eligible clothing items as long as you contact us within 14 days of receiving your order.
Items must be unworn, unwashed, and in their original condition, with tags attached if applicable. Please visit our Returns & Refunds page for complete details.
Do you offer exchanges?
Yes, bestie! π Sometimes the fit just isn't quite right, and we totally understand!
We accept exchanges on eligible clothing items when you contact us within 14 days of receiving your order.
Exchanges are subject to available inventory, sizes, and styles. Items must be unworn, unwashed, and in their original condition.
Customers are responsible for return shipping and shipping costs for the replacement item unless the exchange is due to our error.
Please contact us before sending anything back so we can help arrange your exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return is due to an error on our part.
Can I return or exchange Quick Drop items?
Quick Drop items are FINAL SALE and cannot be returned or exchanged for a change of mind or sizing preference.
Exceptions apply to damaged, defective, or incorrect merchandise and where required by law.
What if my package arrives damaged?
We understand that shipping carriers aren't always gentle with packages!
Minor dents, creases, or scuffs on the outer packaging do not qualify as product damage if the clothing inside is unaffected.
If your merchandise arrives physically damaged, defective, or incorrect, please contact us as soon as possible.
For shipping damage, please keep the original packaging and provide clear photos of both the packaging and affected merchandise so we can review the issue.
ποΈ Shopping With Us
Do you offer custom or personalized apparel?
Yes! Custom and personalized apparel may be available depending on the request. Contact us to discuss what you're looking for.
Can I shop in person?
You can find a selection of Raising Grace Boutique goodies at Charme by NeΓ©! Inventory and availability may vary between our website and in-store selection.
How can I contact you?
Have a question we didn't answer? Visit our Contact Us page and send us a message. We'd love to help!
Thanks for Shopping Small! π
Every order, share, and kind word means so much to our little boutique.
Cute finds. Big personality.
A little sass. A lot of grace.