FAQ's
⏱ Shipping & Processing
How long will it take before my item ships?
Please allow 3–5 business days for your order to be processed before shipping. Made-to-order items may take slightly longer.
Can I return or exchange my item?
Yes! Returns or exchanges are accepted within 30 days of the purchase date. Items must be unworn, unwashed, and in original condition.
Who pays for return shipping?
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Are sale items returnable?
Sale and clearance items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.
What if my item arrives damaged or incorrect?
Please email us at sjohnson@raisinggraceboutique.com within 12 hours of delivery.
Include your order number and photos so we can help resolve the issue quickly.
Can I cancel my order?
- Made-to-order items may only be canceled before shipping.
- Once an item has shipped, it cannot be canceled.
How long does it take to get a response?
We respond within 24–48 business hours.
- Emails sent after 5 PM on Friday or over the weekend will be answered on Monday.
👕 Apparel Care
How do I wash bodysuits, tees, and 3/4 sleeve tees?
Please follow the care instructions included with your order. General care guidelines:
- Hand wash only
- Cold water
- Hang to dry
⚠️ Colors may bleed — do not wash with white items.
Improper washing may cause vinyl to peel or lift.
🎀 Hair Bow Care
How do I take care of my hair bows?
To keep your bows looking their best:
- Store bows on a bow holder or in a safe place to prevent them from getting squished.
- If a bow loses its shape, gently reshape it and spray lightly with bow stiffener (available at Michaels, Hobby Lobby, or Amazon) or a stiff hairspray from your local store.
What happens if a bow is left outside?
Please do not leave bows outside. Exposure to weather can cause the metal clip to oxidize and may permanently damage the bow.
👶 Bodysuit Terminology
Why do you use the term “bodysuit” instead of “onesie”?
They are the same item! However, the term “Onesie®” is trademarked by Gerber, so we legally use the term bodysuit instead.